Privacy Policy

1. Information We Collect

We collect the following types of personal information:

• Contact Information: Name, email address, phone number, and physical address
• Account Information: Username, password (encrypted), and account preferences
• Payment Information: Credit card details, billing address (processed securely through our payment provider)
• Order Information: Purchase history, delivery details, and product preferences
• Technical Information: IP address, browser type, device information, and cookies
• Communication Data: Your correspondence with our customer service team

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders and account
• Providing customer support and responding to inquiries
• Improving our website, products, and services
• Sending marketing communications (with your consent)
• Preventing fraud and ensuring website security
• Complying with legal obligations

3. Legal Basis for Processing (POPIA)

We process your personal information based on:

• Consent: You have given us explicit consent to process your information
• Contractual Necessity: Processing is necessary to fulfill our contract with you
• Legal Obligation: We are required by law to process certain information
• Legitimate Interests: Processing is necessary for our legitimate business interests

4. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for all data transmission
• Secure payment processing through certified payment gateways
• Regular security audits and updates
• Access controls and authentication measures
• Employee training on data protection
• Secure data storage with regular backups

5. Sharing Your Information

We may share your information with:

• Service Providers: Payment processors, courier services, and hosting providers
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In the event of a merger, sale, or acquisition

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Your Rights Under POPIA

You have the following rights regarding your personal information:

• Right to Access: Request a copy of your personal information
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information (subject to legal requirements)
• Right to Object: Object to processing of your personal information for certain purposes
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time
• Right to Complain: Lodge a complaint with the Information Regulator

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. After this period, we will securely delete or anonymize your information.

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your browsing experience. For detailed information, please see our Cookie Policy.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Information Regulator Details

If you have concerns about how we handle your personal information, you may contact the Information Regulator of South Africa:

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: